IPCI-Canada Terms and Conditions

Canadian orders are subject 5% GST on the purchase price and on shipping charges.

Note that all deliveries are by courier requiring signature and so street addresses with a telephone number are required (not PO Boxes).

Shipping within Canada and Continental USA:

Books will be shipped by UPS ground courier to addresses in Canada and continental USA and will require a signature upon delivery. In the event that delivery is attempted and there is no one there to sign, the package will be sent to the nearest UPS depot and you will be contacted to arrange re-delivery or pick-up. Deliveries will be made within 7 to 10 business days. If you have not received your package within 10 business days of receiving the order shipped notification (NOT placing the order), please notify us at info@ipci-canada.org and we will trace your order. There are no duties on shipments of books between Canada and the United States.

Shipping within Europe:

In Europe, stock is held by Holfter GmbH in Germany. Orders will be shipped by DPD ground courier to addresses in the European Union and DHL to addresses in other European countries, and will require a signature upon delivery. In the event that delivery is attempted and there is no one there to sign, the package will be held by the courier for pick-up. Deliveries should be made in 6-8 business days from the time of shipping. If you have not received your package within ten business days, please notify us at info@ipci-canada.org and we will trace your order.

Shipping outside of North America and Europe:

Packages are shipped by UPS International Courier and require a signature upon delivery. In the event that delivery is attempted and there is no one there to sign, the package will be sent to the nearest UPS depot and you will be contacted to arrange re-delivery or pick-up. Deliveries will be made within 10 to 12 business days. If you have not received your package within 12 business days of receiving the order shipped notification (NOT placing the order), please contact us at info@ipci-canada.org and we will trace your order. Any applicable duties and taxes are the responsibility of the receiver.

If you have questions regarding the shipping of your order, please contact info@ipci-canada.org and include your name and order number.

Payment Policy

All prices are in US dollars. If you order online at www.ipci-canada.org, we accept the following forms of payment:

  • Visa
  • Mastercard
  • Paypal

If you wish to place an order and pay by cheque or money order, please use the printable order form at www.ipci-canada.org. Please make the cheques and/or money orders payable to IPCI-Canada. Cheques and money orders must be in US dollars or the Canadian dollar equivalent. Please contact us if you wish to pay in Canadian dollars.

If you wish to place an order and pay by account, please contact us. Institutional purchase orders are accepted.

Returns Policy

We will provide refunds for copies of the publication returned to us if:

  • books are in original condition (shrink-wrapped packages must be unopened); items damaged during the return shipment will not be accepted.
  • we recommend that packages be sent using a traceable shipping method (i.e. DHL courier or Purolator). We will not accept responsibility for items lost while being returned to us.
  • the return is postmarked within 14 calendar days from the receipt of the books.
  • original shipping charges will not be refunded, unless the return is due to an error in order processing or shipping by IPCI-Canada or the product is defective.

Please send returns to:

IPCI-Canada
257 Rachel Street East
Montreal, QC H2W 1E5
Canada
Tel.: 514-289-0849

Online privacy statement

IPCI-Canada respects the privacy of people visiting our website. We adhere to the following privacy policy.

E-mail Addresses

We do not sell, rent, or share our mailing list. Your name and e-mail address are used only to alert you regarding you order.

If at any time you wish to update or delete an e-mail address in our possession, please notify our webmaster at info@ipci-canada.org.

Shopping Cart

Our shopping cart uses Secure Sockets Layer encryption to protect your personal information. All information is encrypted prior to being transmitted over the internet.

We do not store your credit card information on our website database server; while being processed, it is stored in an encrypted format to provide another layer of protection.

Contact

If you require further information please contact us:

IPCI-Canada
257 Rachel Street East
Montreal, QC H2W 1E5
Canada

Tel.: 514-289-0849
Toll-free within North America: 888-419-9453
Fax: 514-289-9894
E-mail: info@ipci-canada.org